What Is ISO 20000-1:2018?

The international quality control standard primarily based on IT Service Management is ISO 20000-1. A collection of standardized specifications for an IT service management system (SMS) is given by ISO 20000-1:2018 (the new edition of ISO 20000-1). It is important that both your internal and external IT services are compatible with the needs of your company and customers, considering how vital IT is to organizations.

 

Benefits Of ISO 20000-1

• Reduction in accidents and better handling of injuries 

• Enhancement of brand reputation and legitimacy 

• Adoption of an automated IT service delivery process 

• Reduction in IT service response times and interruptions 

• Enhanced cost management, contributing to financial gains 

• A culture of continuous growth 

• Greater awareness of functions and company priorities 

• Ensuring consideration of regulations and enforcement