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ISO 20000

ISO/IEC 20000-1:2018 IT Service Management Systems

What Is ISO 20000-1:2018?

The international quality control standard primarily based on IT Service Management is ISO 20000-1. A collection of standardized specifications for an IT service management system (SMS) is given by ISO 20000-1:2018 (the new edition of ISO 20000-1). It is important that both your internal and external IT services are compatible with the needs of your company and customers, considering how vital IT is to organizations.


Benefits Of ISO 20000-1

  • Reduction in accidents and better handling of injuries 

  • Enhancement of brand reputation and legitimacy 

  • Adoption of an automated IT service delivery process 

  • Reduction in IT service response times and interruptions 

  • Enhanced cost management, contributing to financial gains 

  • A culture of continuous growth 

  • Greater awareness of functions and company priorities 

  • Ensuring consideration of regulations and enforcement

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