ISO 20000 Information Technology Service Management System Certification
One of the most popular, reliable and professional ISO certification services in the Middle East
ISO/IEC 20000 is recognized as the first international standard for IT service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS.
The standard includes two main parts which enable IT service providers to identify
methods to develop the quality of the services they deliver to their clients.
Benefits of Implementing ISO 20000 Management System
Improved credibility
Increased client satisfaction
Increased comprehension of business objectives
Development of new capabilities
Leveraged ITIL experience
Increased ability to plan and control
Reducing response time
Decreased incidents
Creates a culture of continuous improvement
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Obtaining the ISO certificate in the Gulf Cooperation Council countries