ISO/IEC 20000-1:2018 IT SERVICE MANAGEMENT SYSTEMS
Updated: Feb 22, 2022
What Is ISO 20000-1:2018?
The international quality control standard primarily based on IT Service Management is ISO 20000-1. A collection of standardized specifications for an IT service management system (SMS) is given by ISO 20000-1:2018 (the new edition of ISO 20000-1). It is important that both your internal and external IT services are compatible with the needs of your company and customers, considering how vital IT is to organizations.
Benefits Of ISO 20000-1
Reduction in accidents and better handling of injuries
Enhancement of brand reputation and legitimacy
Adoption of an automated IT service delivery process
Reduction in IT service response times and interruptions
Enhanced cost management, contributing to financial gains
A culture of continuous growth
Greater awareness of functions and company priorities
Ensuring consideration of regulations and enforcement