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ISO/IEC 20000-1:2018 IT SERVICE MANAGEMENT SYSTEMS

Updated: Feb 22, 2022


What Is ISO 20000-1:2018?


The international quality control standard primarily based on IT Service Management is ISO 20000-1. A collection of standardized specifications for an IT service management system (SMS) is given by ISO 20000-1:2018 (the new edition of ISO 20000-1). It is important that both your internal and external IT services are compatible with the needs of your company and customers, considering how vital IT is to organizations.

Benefits Of ISO 20000-1


  • Reduction in accidents and better handling of injuries

  • Enhancement of brand reputation and legitimacy

  • Adoption of an automated IT service delivery process

  • Reduction in IT service response times and interruptions

  • Enhanced cost management, contributing to financial gains

  • A culture of continuous growth

  • Greater awareness of functions and company priorities

  • Ensuring consideration of regulations and enforcement



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